About Us

We are a small company specializing in data warehousing and business intelligence. We help our customers to process and visualize their data. We build complex data warehousing solutions in the cloud. Our main area of expertise is telecommunication but we also work with financial and other business areas.

Our consultants are part of the international team providing BI and other software services to customers in Ireland and the UK.

We like to approach people in a very individual way. Everyone will get a chance to use their strengths in the best way possible to solve a particular problem or to complete a project.

We are now looking for an IT Service Management Consultant to join our growing multinational team. This is a true multidisciplinary consulting role incorporating elements of Professional Services Consultancy, Pre-Sales and Sales may be required. Reporting to our client Service Management Practice Manager, the role will also involve Functional Reporting to clients as well as to Sales Personnel and Project Managers depending on the project.

The main focus at the moment is ServiceNow Development skills.

The Role

  • Technical Architecture Definition
  • Application customization and development
  • Facilitating Process & Technology Workshops
  • Documentation including Writing Design, Process & Technology Specifications
  • Drafting of various documentation (user guide, operating file …)
  • Coordination and technical management of the project
  • IT Service Management
  • ITIL V3
  • Incident/Problem Management
  • Change Management / Asset Management and SACM
  • CMDB
  • Service Level Management and Service Level Agreement (SLM, SLA)
  • Service Catalogue and Request Management
  • Knowledge Management

The key requirement for us is ServiceNow development skills, not just user or admin

  • Additional experience with BMC Remedy, BMC Helix may be beneficial

Candidate Profile and Experience

  • Experienced (ideally 5+ years of experience) in the field (ITIL, ITSM)
  • Deep technical and functional knowledge on the various processes ITIL and ITSM
  • Development with ServiceNow is essential
  • Experience with other BMC ITSM products or other vendor ITSM products an advantage.
  • Customer service orientation
  • Curiosity and scalability
  • Battery life (based on expertise)
  • Methodology
  • Editorial Capacity
  • Reporting
  • Fluent English, written and verbal

We provide:

  • Certificate & exam cost covered by the company
  • Free individual English classes
  • Fruit, sandwiches, good coffee
  • Nap room where you can relax for a few minutes
  • Occasional events (bowling, go-carts, shooting, holiday nights out, board game/poker evenings)

Applying

Please click the link below and answer a few simple questions. You’ll be required to provide your CV without photos and a Cover Letter in English. Please add the following statement: ”I hereby give consent for my personal data included in my application to be processed (by BRS Bartłomiej Głowacki company, the data administrator, based on Al. Akacjowa 3, 53-134 Wrocław) for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended. I have familiarized myself with the content of the information clause, including information about the purpose and methods of personal data processing and the right to access the data and the right to correct it.”
If you have any questions, please call +48 508 669 889.