Our company specializes in Business Intelligence which is a branch of IT dealing with data processing and reporting systems. Our main customers are located in Ireland.

We are looking for a person who would support the management in the HR and admin areas. The ideal candidate should have excellent work ethic and execute tasks independently according to agreed processes. The main focus will be on recruitment, around 70% of the time. If the person is successful, the role might become HR Manager with a 100% focus on recruitment/HR.

We are now looking for an IT Service Management Consultant to join our growing multinational team. This is a true multidisciplinary consulting role incorporating elements of Professional Services Consultancy, Pre-Sales and Sales may be required. Reporting to our client Service Management Practice Manager, the role will also involve Functional Reporting to clients as well as to Sales Personnel and Project Managers depending on the project.

The main focus at the moment is ServiceNow Development skills.

The Role

  • Technical Architecture Definition
  • Application customization and development
  • Facilitating Process & Technology Workshops
  • Documentation including Writing Design, Process & Technology Specifications
  • Drafting of various documentation (user guide, operating file …)
  • Coordination and technical management of the project
  • IT Service Management
  • ITIL V3
  • Incident/Problem Management
  • Change Management / Asset Management and SACM
  • CMDB
  • Service Level Management and Service Level Agreement (SLM, SLA)
  • Service Catalogue and Request Management
  • Knowledge Management

The key requirement for us is ServiceNow development skills, not just user or admin

  • Additional experience with BMC Remedy, BMC Helix may be beneficial

Candidate Profile and Experience

  • Experienced (ideally 5+ years of experience) in the field (ITIL, ITSM)
  • Deep technical and functional knowledge on the various processes ITIL and ITSM
  • Development with ServiceNow is essential
  • Experience with other BMC ITSM products or other vendor ITSM products an advantage.
  • Customer service orientation
  • Curiosity and scalability
  • Battery life (based on expertise)
  • Methodology
  • Editorial Capacity
  • Reporting
  • Fluent English, written and verbal

We provide:

  • Certificate & exam cost covered by the company
  • Free individual English classes
  • Fruit, sandwiches, good coffee
  • Nap room where you can relax for a few minutes
  • Occasional events (bowling, go-carts, shooting, holiday nights out, board game/poker evenings)

Applying

Please send us  your CV  and a Cover Letter in English. Please add the following statement: ”I hereby give consent for my personal data included in my application to be processed (by BRS Sp. z o.o. company, the data administrator, based on ul. Stacyjna 1/61, 53-613 Wrocław) for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended. I have familiarized myself with the content of the information clause, including information about the purpose and methods of personal data processing and the right to access the data and the right to correct it.”
If you have any questions, please call +48 508 669 889.